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Access Statement

Access Statement

Wheelchairs

While manual and electric wheelchairs are welcome inside the Studios, we can only book one wheelchair or mobility device on each tour due to health and safety, and evacuation considerations.

The majority of the studios are suitable for wheelchairs but some areas can be difficult to navigate, due to narrow corridors and enclosed spaces, therefore it would be possible for us to modify the tour route to accommodate your requirements. 

There is also one small section of the tour which sadly cannot be accessed by wheelchairs or mobility devices. Please contact us to discuss your requirements and find out more.

To book an accessibility ticket, please contact us to obtain an ACCESS CODE which will reveal the accessibility ticket and carer/assistant ticket on the booking system.

*For health and safety reasons, we cannot allow mobility vehicles or electric scooters wider than 80cm/800mm to enter the studios without prior discussion 

Wheelchair assistants

One free assistant/carer ticket can be provided for each paying wheelchair using visitor and these are can be booked  at the time of purchase by entering an ACCESS CODE into the booking system.  Assistants/Carers must aid the accessibility ticket holder and proof of entitlement will be required on entry to the Studios Tour. We currently accept the following:

  • Letter/notice of entitlement for Disability Living Allowance or PIP
  • Letter from your doctor
  • Blue parking badge or Freedom Pass
  • DID card or Access card

Other carers

Any other qualified carers with proof of status are welcome to book as a concession, please remember to bring proof in with you when visiting the tour. 

British Sign Language (BSL) Tours

In order to assist our visitors who are deaf or hard of hearing, BSL tours will be made available at various points throughout the year. If you require an interpreter outside of these tours, please contact us to discuss.

The interpreter will remain onsite for the duration of your visit and will meet you in the entrance foyer.

To book a BSL tour, please contact us prior to purchasing tickets, letting us know how many are in your group, and any specific needs you may have.

Audio Descriptive Tours

To assist visitors with a visual impairment, we can provide touch tours or modified tours with our trained guide providing a more detailed description of all areas of the tours.

These tours may vary slightly due to allowing more time to enjoy all aspects of the tour, and therefore need to be booked with at least 14 days notice by contacting us here.

Assistance Dogs

We welcome all fully trained assistance dogs into the Studio Tour. Due to the nature of the Studio Tour, we are unable to accommodate assistance dogs in training.

If your dog requires a water bowl, please ask a member of staff who will be happy to provide one. We do not allow other dogs or pets to enter the Studios.

Subtitles

Please note, subtitles are not present on media throughout the tour. However, we can provide assistance to those who are hard of hearing. Please let a member of the team know on arrival at the tour.

Parking

Please ensure that you bring your disabled parking badge on the day of your visit and display it in your window if parking around the White City area. For more information on where to park, please call our booking team for advice.

Toilets

Our toilet facilities and accessible toilets are located at the start of the tour. Should you or your guests require the facilities during the tour itself, please notify your guide who will arrange assistance to guide you out of the studios at the time of purchase

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